How to Troubleshoot Internet Bandwidth Issues
Disable VPN
If you are on a VPN (Virtual Private Network) service, we highly recommend temporarily disabling it as VPNs can sometimes interfere with the platform's connectivity. To disable a VPN, follow these steps:
- For Windows: Locate the VPN software in your system tray or go to Control Panel and choose to disconnect or turn off the VPN.
- For macOS: Open the System Preferences > Network, and disable the VPN connection.
- For mobile devices: Go to your device's settings, select Network or Connections, and disable the VPN.
Minimum bandwidth requirement
It is imperative to establish a stable internet connection to guarantee a smooth streaming experience. Your internet connection speed must meet the minimum bandwidth requirement of 5 Mbps.
You can use any online tool to test your internet speed, for example,
Speedtest by Ookla.
Connect to a stable Wi-Fi or Hotspot:
If you are using Wi-Fi, please follow the steps below:
- Verify that your Wi-Fi connection is stable.
- If you are unable to connect to the internet, try restarting your router.
- If you are still unable to connect, contact your ISP (Internet Service Provider) for further assistance.
Meanwhile, consider connecting to the internet through your phone till we fix.