How to Reach Out to Zuddl Support

Thank you for choosing Zuddl as your webinar platform! We value your business and are committed to providing you with excellent customer support. This document will guide you on how to engage with the Zuddl team for any assistance or inquiries you may have.
Support Timing:
Our customer support team is available to assist you during the following hours:
  • Days: Monday to Friday
  • Hours: 24 hours a day
Our support team is unavailable on weekends (Saturday and Sunday).

Contact the Zuddl Support Team

To ensure a prompt and efficient resolution to your questions or concerns, we offer multiple channels for you to engage with our support team. Please choose the method that best suits your needs:
  1. Email Support:
    • Email: support@zuddl.com
    • Response Time: Our support team strives to respond to all emails within 1 hour during business days.
    • Expected email content: Please provide a detailed description of your query or issue, including any relevant screenshots or error messages, to help us assist you more effectively.
  2. Live Chat Support:
    • Availability: Live chat support is available on our website during our support hours.

    • Accessing Live Chat: The chat widget is available for Free & Pro plan on the Zuddl setup side (organizer dashboard). To use the Chat widget, click on the "Support" or "Chat" widget located at the bottom right corner of the page.

      Chat Widget - Collapsed.png

      You can either start a Chat right away or click Email to email us your query at support@zuddl.com.

      Chat Widget Options.png

    • Response Time: Our live chat support agents will respond to your inquiries in real-time, ensuring quick and interactive assistance.

Help Center and Knowledge Base

  • Resource Hub: Our Help Center and Knowledge Base are valuable self-service resources that contain a wealth of information, tutorials, FAQs, and troubleshooting guides. You can also search for an article right from the chat widget as shown below:

    FAQs.png

  • Accessing the Help Center: Visit our website and click on the "Support" or "Help Center" link located in the navigation menu.
  • Response Time: Since the Help Center is available 24/7, you can access it at your convenience to find answers to commonly asked questions or explore various aspects of using Zuddl.

Tips for Efficient Support

To ensure a smooth support experience and faster resolution to your inquiries, please consider the following tips:
  1. Provide Context: When contacting our support team, provide as much relevant information as possible about your issue or question. Include details such as your account username, webinar details, error messages received, and steps to reproduce any problems.
  2. Be Specific: Clearly explain the problem or question you have, and if applicable, specify the feature, functionality, or area of the platform where you are encountering issues.
  3. Attach Screenshots: If you are experiencing an error or encountering an issue, attaching relevant screenshots can help our support team understand the problem better and provide a quicker resolution.
  4. Check the Help Center: Before reaching out to our support team, consider checking our Help Center and Knowledge Base for self-help options. You may find step-by-step guides or answers to common questions that can resolve your query promptly.
We are dedicated to providing you with the best possible support experience. Our team of experts is here to assist you with any questions, concerns, or technical difficulties you may encounter while using Zuddl. We appreciate your business and look forward to serving you